1. Make services easier to use 
Redesign priority customer journeys so that online services are simple, accessible and consistent, with clearer updates and less need for people to repeat information. 
 
2. Use data to improve decisions and outcomes 
Strengthen data quality, governance and insight so that the Council can understand local needs, target resources and measure whether services are making a difference. 
 
3. Use automation and artificial intelligence responsibly 
Apply technology where it can reduce routine administration, improve service quality and release staff time, with clear governance, transparency and appropriate human oversight. 
 
4. Modernise and connect our technology 
Reduce reliance on legacy systems, improve integration between platforms and provide reliable, resilient technology that supports joined-up services. 
 
5. Protect information and critical services 
Strengthen cyber security, information governance, supplier assurance, disaster recovery and business continuity to maintain public trust. 
 
6. Build workforce capability 
Equip staff, managers and elected members with the digital, data and AI skills needed to work confidently and effectively. 
 
7. Tackle digital exclusion 
Improve accessibility, assisted digital support and community-based help, while retaining telephone, face-to-face and other non-digital routes for people who need them. 
 
8. Support a greener and more sustainable borough 
Use digital tools, data and modern technology to reduce unnecessary travel and paper use, improve insight into energy and assets, and support evidence-led climate action. 

These pledges describe the approach we propose to take as we improve digital services, data and technology.
1. Put people first
We will design services around the needs and experiences of residents, businesses and communities.    
2. Make services simpler
We will reduce unnecessary steps, improve access and provide clearer information about progress.
3. Not leave people behind
Digital first will not mean digital only; assisted, telephone and face-to-face support will remain available where needed.    
4. Protect your information
We will build security, privacy, resilience and responsible data use into our services from the outset.
5. Use AI and automation responsibly
We will use clear safeguards and human oversight where decisions could significantly affect people.    
6. Listen and involve users
We will involve people when improving priority services and testing new digital journeys.
7. Be open about progress
We will measure benefits, customer experience, inclusion, reliability and value for money, and report performance regularly.    
8. Focus investment on outcomes
We will prioritise changes that improve services, support prevention, strengthen resilience or deliver clear public value.